Maybe it’s me, but I can sense when a person is really being nice and when it’s faked.
Case in point, I go to Jiffy Lube to get my oil changed on my car, nothing new, I have been there lots of times. But with the economy the way it is, everyone that works at this Jiffy Lube seems to be extra nice. They hold the door open for you when you drop off your car. Mention that they have coffee and to relax in their waiting room. When I leave, they hold the exit door open for me to exit, they say “have a nice day, and come back soon”. The service person also opens and closes my car door when I get in to leave. As I pass I look at the workers, they all have smiles on their faces. But it doesn’t feel sincere. It’s faked. They are told to do the nice stuff, “to make the customer feel more comfortable”, so they will come back again. I really don’t care if they hold the door open for me. All I want is a good fast oil change. If they stopped doing all the nice stuff would I come back, yes. It’s the price that drives me to go there, especially on Wednesdays when the standard oil change is about half price. But I guess some customers love the nice stuff, even if it is faked.
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